Our refund policy does not affect your statutory rights.
We want you to be satisfied with your purchase from our website. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 14 days of the original purchase date.
To be eligible for a refund, all items must be returned in their original, unused condition with all original packaging.
Please note that we are unable to refund the return postage and packaging, unless the item is defective or we have made a mistake with your order.
To initiate a return, please contact us at shop@paulnewcastle.com. We will provide you with instructions on how to return your item(s) and process your refund.
We will process your refund within 7-10 business days of receiving the returned item(s). The refund will be credited to the original method of payment.
Thank you for shopping with us!