Our refund policy does not affect your statutory rights.
We want you to be satisfied with your purchase from our website. Our prints are delivered digitally, so there is nothing to return. If for any reason you are not satisfied with your purchase, we will refund you within 14 days of the original purchase date.
To be eligible for a refund, the download must not have been accessed or downloaded. If the file is faulty, does not match the artwork shown on the website, or the order was made in error, we will of course refund you.
To request a refund, please contact us at shop@paulnewcastle.com. We will take care of it.
We will process your refund within 7-10 business days of receiving the returned item(s). The refund will be credited to the original method of payment.
Thank you for shopping with us!