Privacy Policy

We are committed to protecting the privacy of our customers. This privacy policy explains how we collect, use, and disclose personal information when you use our e-commerce website.

By using our website, you agree to the collection, use, and disclosure*of your personal information as described in this privacy policy. If you do not agree with our policies and practices, do not use our website.

Collection of Personal Information

We may collect personal information from you when you use our website, such as your name, email address, billing and shipping addresses, and payment information. We may also collect information about your device, such as your device type and operating system.

*We disclose information to Google (for Google Analytics), Stripe (our payment processor) and Royal Mail (order delivery).

Use of Personal Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To provide, maintain, and improve our website and services.
  • To respond to your comments, questions, and requests.
  • To communicate with you about your orders.
  • To send you promotional materials and offers.
  • Disclosure of Personal Information.

We may disclose your personal information to third parties in the following circumstances:

With your consent.

  • To service providers who help us process and fulfil your order, such as payment processors and delivery companies.
  • To comply with legal obligations.
  • To protect the rights, property, and safety of, our customers, and others.
  • Security of Personal Information

We do not sell, rent or disclose personal information to others.

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your personal information.

Your Rights Under The GDPR

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

Data Retention

We will retain your data for 5 years from the moment you signed up.


Complaints About Your Personal Data

Should you wish to report a complaint or if you feel that Paul Newcastle has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make are posted on our website. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at

Thank you for shopping with us!